Mars Veterinary Health (MVH) is a global leading provider of high-quality, advanced veterinary care for companion animals. Our business offers a wide range of high-quality medical services covering preventive and basic health care as well as advanced diagnostics, internal medicine, intensive care, surgery and orthopaedics. MVH also provides rehabilitation, physiotherapy, dietary advice and offers selected pet food, pharmaceutical and care products.
Working together to improve the lives of veterinary professionals, pets and clients.
Our vacancies are at VES Hospital, Mount Pleasant Veterinary Group (of clinics), Hillside Veterinary Surgery and Gentle Oak Veterinary Clinic.
Responsibilities:
- Responsible for the management of assigned clinical service(s) across the continuum of care, and achieving outcomes in Customer Service, volume & financial targets, processes and learning & growth perspectives.
- Responsible for daily operations of service points assigned, including front counter services, Administrative/Operational matters and partnering HODs to solve system and process problems.
- Ensure facilities are patient friendly, safe and spick & span.
- Work with other Department Managers to ensure a positive experience for patients along the continuum of care and achieve customer satisfaction targets.
- Responsible for achieving the volume and financial targets for the clinical services of respective service points.
- Develop and carry out business plans in conjunction with the clinical chiefs to ensure that goals are reached.
- Manage a group of staff providing customer services in service points and responsible for staff recruitment and retention.
- Manage projects and exploit appropriate new technologies to achieve cost saving and competitive advantage.
- Perform data analysis and manage process improvement projects.
Requirements:
- Recognized Degree in Business Management or equivalent.
- At least 3 years' relevant working experience.
- Practical knowledge of Hospital operations and Healthcare financial schemes would be highly preferred.
- Excellent analytical, communication and problem solving skills.
- Exceptional coordination, interpersonal and people management skills.
Job Type: Full-time
Salary: $4,700.00 - $5,800.00 per month
Experience:
- Management: 1 year (Preferred)
Work Location: In person
