About the Receptionist
The main purpose of this role is to provide an excellent front-of-house reception service which includes facilitating our Innovation Hub scheduled for visitors. Creating a positive customer experience as well as fostering positive professional relationships within the workplace.
Receptionist responsibilities:
- Acting as the initial point of contact between all clients, visitors and employees.
- Assist visitors by greeting, welcoming, directing and announcing them appropriately and efficiently.
- Answer, screen and forward any incoming phones calls while presenting essential information when needed.
- Distribution of electronic correspondence, taking messages where appropriate, and directing accordingly.
- Receive and sort received mail, deliveries, couriers etc.
- Providing administrative support to the Operations Officer as required.
- Complete any other related clerical duties as may be required.
- Ensuring reception area is always kept clean and tidy.
- Offer and arrange refreshments for visitors on arrival.
- Book & Co-ordinate meeting rooms bookings for various teams as required.
- Designated responsibility for facilitating the Innovation Hub schedule and requirements
- Adhere to required health and safety protocol requirements.
- Ensuring relevant reception Heath & Safety protocols are adhered to (e.g. Covid compliance and sign in of all parties entering the premises)
- Always maintain professionalism when engaging with clients, visitors and employees.
- Attend to Adhoc special requests.
Role requirements are:
- Matric/NQF4 or equivalent essential
- Post Matric qualification would be advantageous.
- Competence in MS Office – Word, Excel, Outlook.
- 2 – 4 yrs experience as a Receptionist/Concierge/Front of House essential
- Experience gained in a corporate environment or within the hospitality industry front-of-house, e.g. Hotels
- Competent Professional business written and verbal communications skills.
- The ability to express yourself clearly and effectively in at least two official South African languages, with English being essential.
- Professional, neat, and well presented for this front facing client role.
Personal Competencies:
- Pleasant engaging demeanour.
- An ability to provide excellent customer service - Service focus by responding to customers' needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills.
- Disciplined Approach by being Punctual, Strong Attendance Record.
- Attention to detail while maintaining the ability to see the implications for the bigger picture.
- Ability to work independently.
- A creative outlook with a problem-solving attitude.
- Ability to deal efficiently with complaints and give accurate information.
- Team player who can work under pressure
About Rubicon Group:
Rubicon Group is a young, dynamic, and high-growth company operating in exciting markets. We are looking for smart, hard-working people with integrity to join us. One of our goals is to continually improve our business, and to that end, we are seeking people who enjoy a challenge, are keen to learn, take ownership, think critically, and provide new solutions on where we can improve. We offer a great work environment, market-related remuneration packages, and an opportunity to develop personally and within a team.
Rubicon Group is dedicated to advancing transformative technologies in emerging markets.
Our focus areas are sustainable technology, encompassing renewable energy and storage, e-mobility, intelligent lighting, and building management as well as industrial technology, comprising advanced factory automation, connectivity, and robotics.
Rubicon Group's head office is in Cape Town, South Africa, and the group operates across South Africa and in select African and European markets, employing nearly 500 staff. For more information visit (http://www.rubicongroup.co/)https://group.rubiconsa.com (https://group.rubiconsa.com/)
