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Thirdera is looking for highly skilled Sr. IT Support Analyst to join our Latam team!
What isThirdera?
Thirdera welcomes you to join one of the fastest growing companies and most innovative ServiceNow partners! Recognized as an Inc 5000 honoree and named a Major Contender in Everest Group’s 2022 market report, Thirdera is looking to bolster our rapidly growing global team with talented individuals who can help us create a better world through digital transformation and optimization of IT infrastructure. We’ve been breaking the status quo since our inception in 2021 – a principle that has driven our global expansion to the point where Thirdera is now recognized as the largest global pure-play ServiceNow partner. By becoming an Eranaut, you’ll be immersed in a culture that supports your goals, embraces your individuality, and enables your success. Your adventure awaits!
Who are we looking for?
Highly skilled IT Senior Support Analyst responsible for maintaining the stability and functionality of the organization's technology environment, delivering exceptional user experiences, and collaborating with cross-functional teams to drive continuous improvement, contributing to the overall success of the organization's IT operations. You will use your knowledge and experience to effectively diagnose and resolve complex technical issues, optimizing support processes, and mentoring junior team members.
You will also provide mentoring, guidance and support to the more junior members of your team; sometimes acting as project team lead.
Requirements:
- Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
- ITIL Foundation V3 or V4 *Required
- Microsoft Azure *Desired
- ServiceNow Certified System Administrator *Desired
- 3 - 5 years working as IT Support Lead, Service Manager or IT systems administrator.
- Proficiency in a variety of operating systems, hardware, software applications, cloud computing, Office 365, Intune, Okta, and network protocols.
- Knowledge and experience in leading projects following PMP and SCRUM.
- In-depth knowledge of IT service management frameworks such as ITIL and ITOM.
- Experience in IT support, with a strong focus on troubleshooting and problem-solving.
- Excellent communication skills, both written and verbal in English.
Salary Range
Welcome to Pay for Performance! We provide competitive compensation, generous benefits and a professional and culturally diverse work environment. Work-life balance is very important to us so our job opportunities allow for remote working so you can manage your own time.
Application and Selection Process
A phone screen with our TA team to validate your experience and expectations for new opportunities.
A technical test and interview with our Service Delivery professionals to measure your skills.
A standard Background and Work Reference Check.
If all above goes well, you will get an offer.
This is a remote opportunity
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