JOB MISSION
§ Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
§ Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
§ Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
§ Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
§ Create a long-term authentic bond with clients by making them feel the experience is truly about them.
§ Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
MAIN RESPONSIBILITIES
1.
SALES
§ Achieve individual KPIs:
o Sales targets
o Sales Per Transaction (SPT)
o Unit Per Transaction (UPT)
o Conversion rate
§ Assist in daily sales and weekly sales reporting to head office (where necessary).
2.
STORE APPEARANCE / VISUAL MERCHANDISING
§ Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
§ Ensure new stocks are displayed and merchandised in a timely and attractive manner.
3.
STOCK MANAGEMENT
§ Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
§ Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
4.
CUSTOMER SERVICE & CRM
§ Acquire new clients to Ferragamo database.
§ Develop client relationships by providing clients regular updates.
PROFESSIONAL REQUIREMENTS
§ Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
§ A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
§ Courageous with ideas and innovative in your approach, always ready to grow and learn;
§ Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
§ Being a master at storytelling and at the art of asking engaging questions;
§ Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
JOB MISSION
- Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
- Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
- Create a long-term authentic bond with clients by making them feel the experience is truly about them.
- Demonstrate active leadership on selling floor, to drive individual and team objectives and be accountable for sales results.
SALES
Achieve individual KPIs:
- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).
STORE APPEARANCE / VISUAL MERCHANDISING
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.
STOCK MANAGEMENT
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss
CUSTOMER SERVICE & CRM
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.
*
PROFESSIONAL REQUIREMENTS
- Caring, authentic trusted Client Advisor: an intuitive sales associate with a passion for style;
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
- Courageous with ideas and innovative in your approach, always ready to grow and learn;
- Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
- Being a master at storytelling and at the art of asking engaging questions;
- Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients
Job Type: Full-time
Salary: ฿21,000.00 - ฿23,000.00 per month
Application Question(s):
- Are you Thai?
Experience:
- Client Advisory: 2 years (Required)
- Luxury Fashion Industry: 2 years (Required)
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