Division: Weir Minerals
Location: Venlo, the Netherlands
Hybrid
Technical Support Engineer
Are you a technical trouble shooter who excels in Root Cause Analysis and likes to support customers all over the globe? Join us at Weir as a Technical Support Engineer!
As a Technical Support Engineer, you’re providing technical support to our customers worldwide with the goal to resolve customer complaints and to create After Market business. You will have close contact with several stakeholders like our customers all over the globe, local account managers, local based distributors and our field service engineers. You will also be working closely together with Engineering, Spare Parts and Sales.
This is a challenging and varied position in which you can put your passion for technology to good use. Weir Minerals attaches great importance to customer focus and together with our team within Venlo and worldwide you ensure the ultimate customer experience and ensure optimal use of our HPGR in the field.
Responsibilities
Amongst others:
- You will be involved in technical troubleshooting support, Root Cause Analysis (RCA).
- Coordination of field testing.
- Making technical proposals (including procedures) for upgrades, repairs and/or reconditioning.
- You will analyse the production process, condition monitoring data and analyse wear on components of equipment in the field.
- Provide suggestions for efficiency and optimization to the customer.
- Support Service Level Agreements.
- You will be travelling for about 15% of your time to mine sites all over the globe.
Curious about this role?
The current open position is and additional position specifically for our High Pressure Grinding Rolls (HPGR) products due the increase of our installed base.
If you have any questions about the application process you can contact Danique Timmermans – HR & Talent partner (
Danique.timmermans@mail.weir
).
Education & qualifications
- Completed a bachelor degree in a field such as mechanical-, electrical or maritime engineering (or similar);
- At least 3 years of relevant working experience;
- Fluency in English and Dutch, verbally as well as in writing;
- You’re customer oriented and eager to build relationships with colleagues, internal and external customers and suppliers;
- You have a strong commitment to continuous improvement on a technical level;
- You are able to set priorities and deal with a variety of situations all over the globe. There’s never a dull moment in the life of a Technical Support Engineer.
Our offer
Working at Weir offers a great opportunity to become part of a global market leader, that makes an impact in sustainable mining for the future. We offer you an outstanding work environment with rapid advancement potential, and to perform at your best we also offer exceptional compensation and benefits, such as:
- A good base salary starting from EUR 3.796,06 gross per month;
- An attractive bonus scheme;
- Flexible working opportunities;
- Travel allowance for commuting;
- Remuneration for traveling to customers;
- On an annual, fulltime base you will receive 27 days of holiday leave and 13 days of extralegal leave;
- Holiday allowance of 8%;
- A good pension scheme with PME pension fund;
- A lot of learning opportunities within our online learning campus;
- Excellent (global) career opportunities in Weir.
Weir Minerals
Weir Minerals Netherlands, established in 1916, is part of the Weir Minerals division, spread over 20 production companies and several service centers across the globe. The Weir Minerals Netherlands office headquartered in Venlo has about 420 employees.
As a global market leader, Weir Minerals Netherlands designs, produces and sells technologically high-quality capital goods. These products are used around the world in major industry sectors including the mining industries. The growing world depends on us constantly reinventing. Quickly adapting. Continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each and every one of us doing the best work of our lives.
It's a big challenge - but it's exciting. And it's one we can't wait to be part of.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
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