Customer Service & Logistics Specialist [Netherlands]

 

UNILEVER IS LOOKING FOR A Customer Service & Logistics Specialist

Location: Rotterdam – the Netherlands

Full-time

Local conditions apply

ABOUT UNILEVER

Unilever is one of the world`s largest Fast Moving Consumer Goods (FMCG) businesses, with interest across Personal Care, Homecare, Refreshment and Foods product categories. We reach 2 billion consumers a day. It has 161,000 employees. We make products that people love – and that make a difference. Nutritious foods. Household care essentials. Indulgent ice creams. Refreshing teas. Luxurious shampoos. Affordable, disease-combating soaps... and many more. In fact, we make around 400 much-loved brands including global brands such as Knorr & Dove, but also local brand such as Calvé (the Netherlands) and Suave (the Americas) and of course our products of the Vegetarian Butcher. Shoppers buy them in more than 190 countries. That means you’ll find at least one of our products in seven out of ten households on the planet. And we want every one of those products to make a positive impact on the lives of the people who buy them.

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model.

JOB PURPOSE

Meat to please you! At The Vegetarian Butcher we’re looking for new ‘meat on the block’ to join us in the biggest food revolution of all times.
On October 4th 2010 (on world animal day) Jaap Korteweg, 9th generation farmer and meat lover, founded The Vegetarian Butcher. Together with a devoted team of chefs and scientists he created innovate and sustainable meat successors directly from beans and legumes. Great tasting meat products, perfect i-meat-ations in flavour, texture and juiciness, but without the use of animal meat itself.

This was the start of our mission to ‘become the biggest butcher in the world’, by making plant-based meat the new standard. We try to make our mission a reality through Craftmanship, Human Connections, Entrepreneurship, Rebelliousness, Humour, Passion, Optimism, Sustainability and Pioneering. Since Unilever acquired the company end of 2018 they have been part of this mission and committed to accelerate the biggest food revolution of all time. Since the acquisition of the TVB by Unilever, the company is scaling up fast. In this journey at exponential pace, we are looking for a Customer Service & Logistics Specialist who has the passion to help us change the world!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

As a Customer Service & Logistics Specialist, you will be mainly responsible for the OTIF deliveries to our global customers and create the supply plan for them. You will be maintaining contact with customers and our manufacturing partners, participating in and leading various improvement programmes. You will be working very close with the Category Planner. You are matching the supply with customer demand.

• Making sure all orders are delivered on time in full towards our customers;
• Maintaining good contacts with the various stakeholders. Proactively informing customers about (abnormal) deliveries and delivery times (customer service role). You will be responsible for maintaining the correct stocks at our 3PM’s and our warehouse.
• Managing the order flow for QSR customer and administrative tasks that comes with it;
• This includes pricing, setting up new customers, credit notes and invoicing
• Responsible for the full export process of our oversees customers;
• Pro-actively signal risk and take the necessary actions to minimize, when needed find the right stakeholders to support;
• Manage the in/out flow of renovations/innovations towards our customers and warehouse;
• Preparing periodic reports;
• Contributing to and leading (improvement) projects regarding the supply chain.
• Implementing the correct and extracting the correct info in/from SAP/Kinaxis (Rapid Response) for the Planning department;
• Determine and improve the optimal supply chain;
• Optimising these in cooperation with various internal & external stakeholders, in order to achieve OTIF delivery to our customers;
• Developing and implementing (sub)projects for your own area of focus;
• Continuously playing an active role in identifying poorly performing processes and making and implementing proposals for improvement;
• Translating the needs of internal and external customers into the process.

SKILLS & EXPERIENCE YOU SHOULD HAVE

• Team Player
• Customer Orientated
• Comfortable in a high pace environment
• Drive to continuously improve
• Clear insight into the supply chain process
• Strong communication skills
• Result-oriented and pragmatic attitude
• Stress resistant
• Problem solving mindset
• Careful and accurate execution of tasks
• A developed sense of responsibility
• Business interests
• HBO or WO work and thinking level
• Planning/logistics/customer service experience for 3+ years
• Proven ability to use numeric analysis for problem-solving & decision-making
• Enterprising behaviour
• Fluent in English, both verbally and in writing, preferable Dutch
• Software knowledge and experience (MS Office, SAP, Kinaxis, Power BI)
• Kinaxis experience is a specific advantage

.

WHAT IS IN IT FOR YOU?
Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package; excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office , you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Home work allowance
• Company laptop and mobile phone
• Green Mobility Policy.

Profile

• Resilient
• High emotional intelligence
• High business acumen
• High standards of output
• Fast learner

EXCITED?

Join Unilever and our team! To apply, you must do so online. Please do not forget to upload your CV and a motivation letter. Your application will be reviewed against our requirements and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

Looking forward to meeting you!

Please note this is a Direct Search led by Unilever. Applications from agencies will not be accepted, nor will fees be paid for unsolicited CVs.

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability or any other basis protected by applicable law, and will not be discriminated against.

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.

NOTES:

Please save a copy of this vacancy for personal use as it will disappear from the website after closing of the role. Deadline for applying is at 23.59 the day before the Job Posting End Date.

 

.