- Exceptional server hardware knowledge with deep understanding of all component & system type failures.
- Participation in RCA or Failure analysis history.
- Experienced in controlled experiments to determine root cause
- Proven experience in SW and FW tools of various Server OEMs
- Familiarity with Linux and Windows scripting is preferred
- Familiarity with deployment technologies such as WDS, PXE, DHCP & FTP.
- Working knowledge of Windows Server OS & Winpe OS administration.
- Working knowledge of Linux PXE services.
- Attention to detail and accuracy in investigation of issues
- Ability to regularly lift and move server systems that weigh up to 70 LBs
Responsibilities:
- This position requires an on-site presence in Data Center environment.
- Tech will provide technical support to Customer which will include:
✓ Break-fix support for new rack deployment
✓ Incident management support for sustain operations
- Project related support
✓ Any DC related activity as directed by Customer
Some examples: Replace a Network Device. Configure a network device or a server, Perform power cycle, Perform patch management / cabling etc.
- Reporting:
✓ Tech will assist L3 Tech or the Client’s Local Services Leadership in generating periodic reports
per customer specification
- Participate in failure analysis within Data center environment as directed by Customer
Engineering team
- Provide logistical support for Asset Management, DC Floor Plan Audit etc.
- Provide technical assistance to senior members of local Client Tech Team (L3 Techs)
- Provide technical guidance to junior members of local Client Tech Team (L1 Techs)
- Provide timely and detailed feedback to the Management on any service issues impacting
SLAs with Customer
- Follow guidance and work closely with local, Regional or the Client’s Global Services leadership for response to any customer related communication and escalation(s)
- Be an outstanding client-facing representative of the Client at all times
- Be able to accept flexible hours as required for customer delivery and directed by local, Regional
or the Client’s Global Services leadership
Degree in a computer-related field. Bachelor’s Degree preferred or 3 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline
- Preferred Certifications
- CompTIA A+ or equivalent.
- CompTIA Server+ or equivalent.
- MCP/MCSE Certification is a plus
- Years of relevant experience:
- CE2: 3 -5 years of experience in a datacenter environment required.
- CE3: 1-3 years of experience in a datacenter environment required.
Job Type: Full-time
Salary: QAR6,000.00 - QAR9,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (Required)
