About this opportunity
We are now looking for ENM (Ericcson Network Manager) / OSS (Operational Support System) Support Engineers to join our great team located in Queretaro, Mexico City & Brazil. In this role you'll provide technical service and support to our customers. Also you will fix and solve problems to stabilize customer networks. You will configure and troubleshoot different nodes and solutions in new and live customer networks.
The ENM/OSS Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, Research & Development, 3rd party suppliers and local authorities.
In this opportunity you’ll be able to develop new skills and learn continuously about our newest products and technology in our Global Company, as Ericsson has presence within the World! Also you can enjoy working from home with our #LI-Hybrid work model!
What you will do
- Troubleshoot Customer’s Network problems
- Fault Detection & Isolation capability
- Provide attention for emergencies (on call /ROTA)
- Interact with global customers
- Learn about Ericsson’s & Industry newest products/solutions
You will bring
Key Qualifications:
Bachelor’s degree on engineering related to telecommunications- 2 years of experience minimum as Support Engineer / Troubleshooter / Integration Engineer (at OSS / Network Management System / BSS / Cloud, etc)
- Proficiency in English & Spanish (Conversational/Written and Technical)
- Experience as System Administrator in Linux/VMware environments
- Databases experience/knowledge (for example: Versant, Postgress, MySQL or any other)
- Customer Service Oriented
- Great Attitude for teamwork, collaboration and Self Learning
- Leadership
- Ownership
It would be a plus if you have:
Experience with Shell and SQL scripting- Knowledge of Virtual Machines/Dockers-Kubernetes
- Knowledge of NAS, SAN concepts (Time controllers)
- Knowledge of TCP/IP
- Experience in Veritas Suite (Veritas Access)
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer.
